Article 1 – Definitions
In these Conditions/Terms the following definitions are applicable:
Consideration time: the term during which the consumer can execute the right of withdrawal.
Consumer: the natural person not dealing on behalf of a company or profession and who comes to a distance agreement with the entrepreneur.
Day: calendar day
A length transaction: a distance agreement related to a series of products and services of which the delivery obligation and the purchasing are spread over a period of time.
Durable Medium: any instrument which enables the recipient or the entrepreneur to store information addressed personally to them in a way accessible to future reference for a period of time adequate to the purpose of the information and which allows the unchanged reproduction of the information stored.
Right of Withdrawal: the possibility for the consumer to terminate the distance agreement within the consideration term.
Entrepreneur: the natural person or corporation who offers distance products to consumers.
Distance Agreement: an agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication.
Technique of distant Communication: a means that can be used to close an agreement without the consumer and the entrepreneur have gathered together in the same place and at the same time.

Article 2- Corporate Identity/Entrepreneur
Stanceparts B.V.
Stoevelaarhoek 10
7546 GA Enschede
The Netherlands
CoC number: 81952554 (NL)
VAT number: NL862282858B01

Article 3- Relevance
These general conditions/terms apply to any offer of the entrepreneur and to every finalized distance agreement between entrepreneur and consumer.
Before the distance agreement is concluded, the text of the general conditions/terms is being made available to the consumer. If this is reasonably not possible that before the distance agreement is concluded, it will be indicated that the general conditions/terms can be seen at the entrepreneur and on request of the consumer these general conditions/terms shall be sent to the consumer as soon as possible without extra costs.
If the distance agreement is concluded electronically, notwithstanding the previous paragraph and before the distance agreement is concluded, the text of the general conditions/terms can be made available electronically to the consumer in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible that before the distance agreement is concluded it will be indicated where the consumer can find the general conditions/terms electronically and that these conditions/terms at the consumer’s request will be sent electronically or otherwise to the consumer without extra cost.
For the case that besides these general conditions/terms, specific product and service conditions are also applicable, the second and third article are mutatis and in case of conflicting conditions/terms the consumer can appeal on the relevant conditions/terms which are the most favorable for the consumer.

Article 4 – Usage of Stanceparts air cups
The customer must be well informed to the usage of the product, all this information is on our website.
• The system should only be used if you want to pass an obstacle. So normally you will drive without pressure in the air cups.
• The system should only be used at speeds below 60 kmh / 40mph.
• The system should only be used in two modes: low (no pressure) and high (6 – 10 bar).

Article 5 – Offer
The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper consumer’s assessment of the products/services. The images used by the entrepreneur are true representations of the products and services. Obvious mistakes and errors do not bind the entrepreneur.
Each offer contains such information that it is clear for the consumer which rights and obligations are related to the offer when it is accepted by the consumer.

the level of the rate for distance communication if the costs for the usage of the technology for distance communication are calculated on another ground than the regular fare for communication
if the agreement after the conclusion is archived and if so how to consult it for the consumer
the manner in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by him under the agreement
any other languages, including Dutch, for the agreement
the codes of conduct to which the entrepreneur is subject and the manner in which the consumer can consult electronically the codes of conduct; and
the minimum duration of the distance agreement in the event of a length transaction.

Article 6 – The Agreement
The agreement is finalized, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the conditions.
If the consumer has accepted electronically the offer, the entrepreneur immediately confirms electronically that he has received the acceptance of the offer.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic data transfer and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe the necessary security measures.
The order will only be processed after receiving payment.
The entrepreneur can notify or check, within the legal framework, if the consumer can meet the payment obligations, and also check all important facts and factors which are needed to finalize a sound distance agreement. If the entrepreneur based on research, has good reasons not to conclude the agreement then he is entitled to motivate and to refuse an order/ request or he can connect special conditions to the execution of the offer.

When the product is not in stock, the entrepreneur will notice the consumer. The consumer can cancel the order. If the consumer cancels the order, the payment will be returned.

Article 7 – Right of Withdrawal
Deliverance of products:
After purchasing products the consumer has the possibility to disband the agreement without giving reasons during 30 days. The cooling off period starts on the day after the consumer receives the product / the whole order, or a pre-designated representative by the consumer made known to the entrepreneur.
During the cooling off period the consumer shall treat the product and the package carefully. He shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. If he does want to execute the right of withdrawal, he shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur.

Article 8 – Withdrawal Costs
If the consumer executes the right of withdrawal, he will have to pay the costs of returning the product. The original shipping costs will only be refunded for orders within Europe. Stanceparts B.V. shall pay back this amount as soon as possible but no later than within 14 days after the repeal or after the return shipment.

Article 9 – Exclusion Right of Withdrawal
The entrepreneur can exclude the right of withdrawal of the consumer for as far as foreseen in paragraph 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly mentioned this at least in time before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for the following products:
a. Which are established by the entrepreneur according to specifications of the consumer
b. That they are clearly personal in nature

Article 10 – Pricing
During the validity period mentioned in the offer, the prices of the offered products and services shall not be raised save for price changes due to changing VAT rates.
Notwithstanding the previous paragraph the entrepreneur can offer products and services with variable prices when these prices are subject to fluctuations on the financial market and where the entrepreneur has no influence. This bondage to fluctuations and the fact that the mentioned prices are target prices will be mentioned with the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted only if they are the result of legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement only if the entrepreneur has stipulated this and:
a. These are the result of legal regulations or provisions; or
b. The consumer has the competence to terminate the agreement from the day the price increase takes effect.
The in the offer mentioned prices include VAT, only when this is applicable.

Article 11- Conformity and Guarantees
The entrepreneur ensures that the products and services measure up to the agreement, ensures the in the offer mentioned specifications, ensures reasonable requirements, soundness and or usefulness and ensures on the date of the establishment the existing legal provisions and/or government regulations. If agreed the entrepreneur also ensures that the product is suitable for other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does nothing to alter the rights and claims which the consumer under the agreement can put forward against the entrepreneur.

Stanceparts offers 2 year warranty on the air cups, if you use the products for its intended purpose.

Article 12 – Delivery and Execution
The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing applications for services.
The address that has been made known by the consumer to the entrepreneur is considered to be the delivery place.

The order will be shipped with a transporter, most likely UPS. The consumer gets a track and trace code, so the consumer can track its own order.

Taking into account what is stated in article 4 of the general conditions/terms , the entrepreneur shall execute the accepted orders expeditiously but not later than within 30 days unless a longer period has been agreed. If the delivery is delayed or if a delivery cannot or partially be executed, the consumer is notified about this no later than 30 days after he placed the order. In that case the consumer has the right to terminate the agreement without any further costs and he is entitled to compensation.
In the event of termination in accordance with the previous paragraph the entrepreneur shall pay back the amount that the consumer has paid as soon as possible but no later than 30 days after the termination.
The costs of a possible return shipment come at the expense of the entrepreneur. If the return shipment is because of ordering the wrong size by the consumer, then the costs of the return shipment come at the expense of the consumer.
The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery at the consumer or a pre-designated and an announced representative to the entrepreneur, unless otherwise expressly agreed. If you receive a damaged product, you should report this by email within three days. You can send this email to:

Article 13 – Payments
Accepted payment methods: PayPal, Credit Card, Apple Pay, iDeal, SOFORT Banking, Bancontant, EPS, Giropay, Przelewy24, KBC/CBC, Belfius Direct Net. As stated in article 5 of these general agreements, the order will only be processed after receiving payment.

Article 14 – Complaints
The entrepreneur features a sufficiently publicized complaints procedure and handles the complaint according to this complaints procedure.
Complaints about the execution of the agreement must be described fully and clearly within reasonable time submitted to the entrepreneur after the consumer has observed the defects.
The complaints submitted to the entrepreneur will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, the entrepreneur will answer within 14 days an acknowledgement and an indication when the consumer will receive a more detailed answer.
If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute settlement.

Article 15 – Exclusion of liability
We are not liable for any damage resulting from errors in our services or products. We indemnify us from all claims. Liability is certainly excluded to the amount that the insurer pays out in such a case.

Article 16 – Rebranding
Dealers agree that they will sell the products as Stanceparts air cups. Rebranding is not allowed. Stanceparts is an established name and by rebranding our products you could harm our brand. When rebranding is found there will be a written warning sent. If a 2nd violation is found there will be termination of dealers account with Stanceparts.

Article 17 – Privacy
Stanceparts processes personal data in the context of (the execution of) its services and to comply with legal obligations. Insofar as Personal Data are processed in the context of carrying out the activities, these Personal Data will be processed in a proper and careful manner and in accordance with the General Data Protection Regulation.
Technical and organizational measures will be taken to protect the Personal Data against loss or any other form of unlawful processing, taking into account the state of the art and the nature of the processing.
Stanceparts can also send information (whether or not on request) about its products or services (such as newsletters and invitations) by mail, e-mail, or otherwise, or by telephone. Personal data can be processed by Stanceparts for the purposes mentioned above.
Personal data may also be transferred to countries outside the European Union in the context of the execution of our services, for example to the extent necessary because of an international assignment or for cross-border services.
More information about the processing of Personal Data can be found in our Privacy Statement, which can be viewed on our website and can also be downloaded. By agreeing to our terms and conditions, you also agree to the aforementioned Privacy Statement and the processing of your necessary personal data.
An objection may be made at all times to the use of personal data for direct marketing purposes by sending a request for termination to our office, for the attention of Mr. M. Vuurboom.
You have the right to inspect your personal data and / or, where applicable, to supplement, correct and / or delete them. A request, as mentioned in this 8th paragraph, you can send again to our office, for the attention of Mr. M. Vuurboom. Our office will in principle respond to a request for access or correction within four weeks. In the event of a request for removal, our office will remove the relevant personal data as soon as possible, unless and insofar as the law requires the storage of personal data or there are (other) urgent reasons that oppose removal.

Article 18 – Disputes
Dutch law exclusively applies to agreements between entrepreneur and consumer whereupon these general conditions/terms are related to.
If there are any disputes about these general terms and conditions or any other disputes regarding to Stanceparts the judge of the Court of Overijssel is authorized to take cognizance of this dispute

Article 19 – Additional and Different Provisions
Additional or different provisions compared to the General conditions/terms may not be to the prejudice of the consumer and should be recorded in writing in such a manner that the consumer can save these in an accessible way on a durable medium.